SHIPPING AND CANCELLATION POLICY
At Concealment Labs, we strive to provide you with the best service possible. Below is our shipping and cancellation policy, designed to ensure your experience is smooth and transparent.
SHIPPING POLICY
Processing Time:
All orders are expected to be processed within 1-2 Business Days. Due to high demand holiday fulfillment times may add additional days . Orders are not shipped on weekends or holidays.
Shipping Rates:
Concealment Labs is offering FREE Ground Shipping to customers within the United States.
Tracking Your Order:
Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment.
CANCELLATION POLICY
Order Cancellation:
If you wish to cancel your order, please contact us at xander@concealmentlabs.com as soon as possible. We will do our best to accommodate your request, but please note that once an order is in the processing stage, we may not be able to cancel it.
Returns:
If you need to return an item, please email us at xander@concealmentlabs.com for more information on eligible items and the return process.
30-Day Guarantee: If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund, no questions asked. Just pay shipping and handling.
Concealment Belt - FLEX Warranty
At Concealment Labs, we stand behind the quality of our products. That’s why every Concealment Belt - FLEX comes with a 12-month warranty covering any manufacturing defects.
What’s Covered:
Material defects
What’s Not Covered:
Normal wear and tear
Misuse or improper care
To file a claim, contact us at xander@concealmentlabs.com with proof of purchase and photos of the issue.
QUESTIONS OR CONCERNS
If you have any questions regarding shipping or cancellations, please contact us at xander@concealmentlabs.com. We are here to help!